Open HTC Sync Manager as an administrator, or make sure you're logged in on your computer as an administrator. If prompted by User Account Control, then click Yes to apply permission to allow the program to run with full permission as an administrator.
How do I view the files and folders from my USB drive? When formatting my storage card for use as internal storage, I see a message saying the card is slow. Why is that? My phone is brand new, but the available storage is lower than the total capacity. What's the difference between using the microSD card as removable storage and internal storage?
Security Why doesn't the phone wake up when I touch the fingerprint scanner? Why can't I unlock the screen with my fingerprint when using Exchange ActiveSync? How do I get past the Google login screen after I reset my phone?
What should I do when my phone gets lost or stolen? What is Smart Lock and how do I use it? Why am I prompted to enter a password to decrypt my phone when I restart or turn it on? When I removed my screen lock, a message appears saying device protection features will no longer work. What does device protection mean? Why won't my phone lock even when I've already set up a screen lock password?
System performance What should I do before I update the software of my phone? What should I do if I am unable to install software updates? How do I test the audio, display, and other parts of my phone? In the Notifications panel, how do I remove the notification that says a certain app is running in the background? I was using HTC Backup before. Why isn't HTC Backup available on my phone? When not in a call, how do I make the Phone dialer list my contacts with their profile pictures and not the call history?
Audio and display I think my microphone is broken. What should I do? Can I change the system font style and size on my phone? How do I set my favorite song or music as my ringtone? Can I separately adjust the ringtone and notification sound volume?
How do I turn off the shutter sound when I capture the screen? Why can't I use picture-in-picture when playing YouTube videos? Wireless and networks How do I add the access point to my mobile operator's network? How do I share my phone's Internet connection with other devices? How do I know if my phone can be used in another country's local network?
I sent some files via Bluetooth to my computer. Where are they? Settings and others How do I make the backlight of the hardware buttons to be always on? Why is my phone talking to me? How do I turn this off? This site uses cookies to optimize website functionality, analyze website performance, and provide personalized experience and advertisement. You can accept our cookies by clicking on the button below or manage your preference on Cookie Preferences. You can also find more information about our Cookie Policy here.
Cookie preferences Accept. HTC Sync Manager. I keep getting prompted to grant permissions when using apps. Why is that? System performance What should I do before I update the software of my phone? What should I do if I am unable to install software updates? How do I test the audio, display, and other parts of my phone?
In the Notifications panel, how do I remove the notification that says a certain app is running in the background? How do I check the latest software updates for my phone?
Why is my phone acting sluggish and freezing? Why does my phone turn off by itself? What should I do if my phone gets too warm or hot? What's the best way to end or close apps? How do I check how much memory my phone has and how much memory is being used? How do I restart my phone into Safe mode? How do I get help on my phone when there's a problem? Settings and others How do I make the backlight of the hardware buttons to be always on?
How do I turn off the vibration when I type on the TouchPal keyboard? Why don't I hear incoming call and text message notifications while I'm in a call? There's recurring sound and vibration when I have unread notifications.
How do I make it stop? Why can't I customize the items in the Quick Settings panel? DaveM Independent Advisor. Hi Cynderella When all else fails, the manual approach is your best option to transfer the files, the built in Photos App can be a bit unreliable, and you will have more control over the files are transferred. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site.
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